If you have questions, feedback, partnership ideas, or need help using Generatorable, we’d love to hear from you. Email is the best and only way to reach our team; it keeps requests organized so we can respond accurately and securely.
hello@generatorable.com
What to include in your message
To help us reply faster, please include the following when relevant:
- Brief subject line: one sentence describing the purpose of your message.
- Clear description: outline the issue, question, or idea. If reporting a bug, include steps to reproduce and any screenshots or example outputs.
- Account details: the email tied to your Generatorable account (if applicable).
- Desired outcome: tell us what you’d like us to do — troubleshoot, offer a feature estimate, discuss a partnership, etc.
Types of inquiries we welcome
We prioritize messages that help improve the product or serve our community. Typical topics we handle:
- Technical support: bugs, account access, and feature troubleshooting.
- Product feedback: suggestions for improvements, workflow requests, and feature ideas.
- Partnerships and integrations: business development, API access, and collaboration proposals.
- Press and speaking: media requests, interview opportunities, and event invitations.
- Billing and subscriptions: questions about invoices, plans, and payment issues.
Response time and availability
We aim to acknowledge every email within 48 business hours. Typical turnaround times:
- General inquiries: acknowledgment within 48 business hours; resolution or next steps often within 3–7 business days.
- Technical issues affecting many users: expedited triage and frequent updates until resolved.
- Partnerships or complex proposals: initial reply within 5 business days and a timeline for next steps.
Business hours: Monday–Friday, 9:00 AM–5:00 PM local time. Messages received outside these hours are queued and processed the next business day.
Privacy and security
We treat your information confidentially. Do not send passwords or sensitive personal data in email. When you share screenshots or logs, remove any unrelated personal information. For security-sensitive matters, we’ll provide secure next steps after initial contact.
Need faster help?
If your situation is urgent and affects multiple users or production systems, please mark the subject clearly as URGENT and include the scope and impact so we can prioritize appropriately.
We look forward to hearing from you and improving Generatorable together.